FAQs

How can we help?

Ask a question or describe the problem you are facing.

Opening Hours

Monday – Friday, 9:30 am – 5:00 pm. Closed on statutory holidays.

May I make the purchase now and request for delivery at a later date?

Of course you can! As long as payment is received, we can arrange for delivery at a later date

How should I care for my tools?

Your product has been professionally designed to require very limited customer care and maintenance. To ensure this, we recommend that you do the following:

Prior to each use inspect your product for loose components and tighten any loose components.

Regularly check all nuts, bolts, screws, and frame to be sure that they are tight and secure and have not suffered any long-‐term wear that may cause the product to break down.

If parts are damaged, do NOT use the product until they have been replaced. Please clean the product after each session. This will limit residue build up and ensure long product life.

If any items on your product, including the warning labels, are damaged or appear to be near failure, please contact us immediately.

Regular inspection of your product is important for your safety and the safe use of the product.

What types of payments do you accept?

When you order online from our website, you can pay with your credit card. We accept Visa and Master.

Can your prices be lower?

We do not accept bargaining. Of course, there will be some discounts every month, customers can always pay attention to our discounts! Maybe it will be more favorable than usual!

How do I return a product I purchased online or in-store?

We will gladly accept any unused regularly stocked merchandise for refund or exchange within 7 days of purchase. Simply return the complete product in original packaging accompanied by the original bill of sale. All merchandise is subject to the manufacturer’s warranty & will be repaired or replaced as per the manufacturer’s directions. Online orders must be returned to our business address. Online order returns will be processed online and the funds will be returned to your credit card once the bank processes the return. You will receive an email confirming the return.”

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